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Introduction
STAGE 1:
Consider Institutional Context
STAGE 2:
Obtain and Maintain Stakeholder Agreement
STAGE 3:
Define Desired Performance
STAGE 4:
Describe Actual Performance
STAGE 5:
Describe Performance Gaps
STAGE 6:
Find Root Causes
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STAGE 7:
Select and Design Interventions
STAGE 8:
Implement Interventions
STAGE 9:
Evaluation
FURTHER INVESTIGATION:
When Presented with Organizational Problems
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