Supervisors — Before Learning:

• Understand the performance need
• Participate in any additional assessments required for training
• Influence selection of learners
• Communicate with trainers about the learning intervention
• Help learners create a preliminary action plan
• Support and encourage learners

Supervisors — During Learning:

• Participate in or observe training
• Protect learners from interruptions
• Plan post-training debriefing
• Provide supplies and space and schedule opportunities for learners to practice

Supervisors — After Learning:

• Monitor progress of action plans with learners and revise as needed
• Conduct post-training debriefing with learners and co-workers
• Be a coach and role model — provide encouragement and feedback
• Evaluate learners' performance
• Stay in contact with trainers

Trainers — Before Learning:

• Validate and supplement the results of the performance needs assessment
• Use instructional design and learning principles to develop or adapt the course
• Send the course syllabus, objectives and pre-course learning activities in advance

Trainers — During Learning:

• Provide work-related exercises and appropriate job aids
• Give immediate and clear feedback
• Help learners develop realistic action plans
• Conduct training evaluations

Trainers — After Learning:

• Conduct follow-up activities in a timely manner
• Help strengthen supervisors' skills
• Facilitate review of action plans with supervisors and learners
• Share observations with supervisors and learners
• Maintain communication with supervisors and learners

Learners — Before Learning:

• Participate in needs assessments and planning
• Review course objectives and expectations and prepare preliminary action plans
• Begin establishing a support network
• Complete pre-course learning activities

Learners — During Learning:

• Participate actively in the course
• Develop realistic action plans for transferring learning

Learners — After Learning:

• Meet with supervisor to review action plan
• Apply new skills and implement action plan
• Use job aids
• Network with other learners and trainers for support
• Monitor your own performance

Co-workers and Others — Before Learning:

• Participate in needs assessments and discussions of the training's intended impact
• Ask learners to bring back key learning points to share with the work group

Co-workers and Others — During Learning:

• Complete learners' reassigned work duties
• Participate in learning exercises at the request of learners

Co-workers and Others — After Learning:

• Be supportive of learners' accomplishments

Supervisors

Trainers

Learners

Co-workers and Others